Master in Professional Mediation


The mediator is an increasingly in-demand profile for conflict resolution and intercultural, civil, and commercial mediation. The Master in Professional Mediation trains you in conflict management to act as a mediator both in business contexts and in civil, commercial, and criminal conflicts.

  • Mediation
  • Conflict resolution

Next edition

Classes start: 20 October, 2023

Program ends: 10 July, 2024 (To be confirmed)





ECTS credits



Fridays from 4 pm to 9 pm and Saturdays from 9 am to 2 pm


8500 €

With the Master in Professional Mediation you will be trained in professional mediation and conflict management in business contexts as well as in civil, commercial and criminal conflicts. At the end of the Master, you will obtain the recognition required by the Generalitat de Catalunya and the Spanish Ministry of Justice to be registered in the official mediators registers.

In the Master in Professional Mediation you will learn how to apply the main theories of professional mediation, such as: Harvard's 7 elements, the empowerment of the Transformative model, the alternative history of the Circular Narrative school, etc. These will help you create your intervention model in labour, social contexts, financial transactions, insurance, family, or in disagreements between partners.

In the master, you will also be trained in Work Place Mediation, in order to introduce techniques of mediation culture in companies and organisations, and thus, effectively manage conflict resolution in work teams and promote prevention and occupational health. In civil and criminal mediation you will also study how to deal with family conflicts, disputes between neighbours and misunderstandings between people from equidistance and confidentiality.

The master's degree will also introduce you to concepts of civil and commercial law, the psychology of interpersonal and group conflicts, elements of the psychosociology of groups and branding, marketing, and management techniques necessary for good professional mediation.

The Master in Professional Mediation is endorsed by the Pompeu Fabra University, the first Spanish university and the 15th best university in the world (of those with less than 50 years of history), according to the Times Higher Education ranking. In turn, the UPF Barcelona School of Management has the EQUIS accreditation, the most prestigious institutional recognition for business schools worldwide.



Why choose this program


Get an official accreditation

The title is recognized by the Government of Catalonia and the Spanish Ministry of Justice to register you in the official registry of mediators.


Research-action internships

You will be able to carry out more than 120 hours of internship within the framework of the Chair of Citizen Mediation, with professionals in mediation and conflict resolution in public and private institutions in various municipalities in the Barcelona Province.


Practice role playing

You will work with simulated real cases of professional mediation and conflict resolution, case analysis exercises, and filmed training for self-assessment. In this way you will be able to visualize, deepen, and consolidate new learning.


Teachers with extensive professional experience

Train with mediators with extensive professional experience in interventions. They will show you a variety of tools for effective action and will give you personalised feedback on your progress and development in the program.


Follow-up after the master's

Once the master's is finished, and for the following year, the students on the program will be supervised and monitored by the academic management so that their work projects in professional mediation and conflict management come true.


International recognition

Study at a school accredited by EQUIS, an international distinction that guarantees the quality of our institution and makes us the 1st school of management linked to a public university with this accreditation in our country.

Who is it for?

The Master in Professional Mediation is aimed at those people who want to be professional experts in dialogue resolution of conflicts and professional mediators. The master's is especially aimed at professionals in the field of law, social and legal sciences, psychology, social work, sociology, education, or economics and other graduates who want to find an innovative, enriching and complementary professional career path to their own.

Admission and enrolment


Departament de Justícia de la Generalitat de Catalunya


The study plan for the Master in Professional Mediation is structured into 5 subjects and a Master's Final Project that is developed throughout the course.

In each of the subjects, practical cases will be seen and monitored training will be carried out in professional mediation and conflict resolution. This is personalized training that has teachers and coaches in the classroom who support you in the development of a new professional role.

Mediation in the new social, political, and economic paradigm shift
Mediation in the new social, political, and economic paradigm shift
Conflict analysis: context, people, evaluation methods, and process
Harvard's traditional-linear mediation
ADR: collaborative negotiation. Facilitation, arbitration, etc.
  1. The seven Harvard Elements
  2. The Stages of the Process:
  • Opening of a mediation process
  • From positions to interests
  • Establishment of a work schedule
  • The work of the objective criteria of the conflict
  • Analysis of the alternatives
  • Generation of options
  • Agreements and monitoring
  • Contributions of Law, Psychology, social work, Anthropology, Sociology, and Pedagogy to Harvard mediation
Transformative Mediation
The elements of transformative mediation
Analysis of the conflict 
The empowerment and reassessment of the participants
Individual transformation
Joint transformation
Transformative mediation processes

Restorative Justice
Techniques and strategies in criminal mediation
Techniques and strategies in community mediation
Techniques and strategies in family mediation

Contributions of Law, Psychology, Anthropology, Sociology, and Pedagogy in transformative mediation
Circular Narrative Mediation
The role of the professional mediator. Active participation in the system
Systemic theory, social constructionism
The different processes of the model
The elements

Legitimation, deconstruction of the conflict, work with differences, subjective position, co-construction of the relationship.

Techniques, tools, and skills of the model

Narratives in mediation, externalization and reciprocation conversations, miracle questions, positive connotation, etc.

The role of the lawyer within narrative circular mediation. Multi-partiality
Multidisciplinary contributions to the model: Sara Coob, Marinés Suares, Humberto Maturana
Module related to the itinerary of Mediation in Private Law: Family, Civil, and Criminal
  • Mediation in the field of private law: Civil: Family, Community, Conflict between Individuals
  • The Environment, the professionals, the typology of the conflicts, and the people
  • The process, strategies, and techniques of this area of specialization
  • Mediation on horizontal property issues, in the neighbourhood, in the city
  • Mediation on issues of divorce, family problems, inheritance, foster care, filiation, family business, etc.
  • Multiparty techniques in public conflicts
  • Necessary contributions from other disciplines
  • The mediating role in this area of specialization
  • Training in simulated cases. Co-mediation with course teachers
Module related to the itinerary of Commercial Mediation and Mediation in Organizations
  • Conflicts within organizations: Work Place Mediation
  • Conflicts between organizations. The value of money in mediation
  • Team management tools. Improve results and increase business volume
  • Mediations with lawyers and parties in distributive disputes
  • The process, strategies, and techniques of mediation in monetary matters
  • Mediation in conflicts within and between organizations, in commercial matters, insurance, between partners, rentals, mortgage arrears, etc.
  • Necessary contributions from other disciplines
  • The role and profile of the mediator in this area of specialization
  • Training in simulated cases. Co-mediation with course teachers
Management and Mediation
Conflict in business organizations
  • The relationship between companies: communication, negotiation, and emotions
  • Mediation as a process and change for conflict resolution
  • Conflicts between formal and informal organizational charts
  • Work team management techniques: Open Space, Dialogue Circles, Lego Serious Play, Focus Group, single text.
  • Elements of theory and group dynamics for analysing problems
  • Example of cases in organizations (health, business, school, third sector, formal and informal, etc.)
  • Systemic principles of interpersonal communication
  • Gestalt technical tools for analysing poor communication, counselling, coaching, mind maps, and mediation in the company
Relational mediation for organizations
  • The mediation process: contributions of the Harvard model, the transformative model and the Circular Narrative Model
  • The legitimation of the discourse of the parties
  • Types of questions to restructure the discourse of those involved, externalizing conversations, the construction of alternative story, the miracle question.
  • Peter Fonagy's concept of mentalization.
  • Contributions of Folger and Bush (recognition, bonding, appreciation, and empowerment)
  • Mirror techniques to promote recognition
  • Communication techniques of the mediator (discourse, active listening, rethinking, paraphrasing, presuppositional questions, Agent of reality)
  • The culture of mediation as an agent of transformation of organizational and corporate culture
Transaction mediation
  • Mediation in pecuniary disputes, techniques to evaluate, and prepare the parties. The Z.O.P.A.
  • Work with the parties' attorneys in mediation
  • Pre-mediation techniques: prior communications, documentation analysis, agreement prior to the intervention
  • From collaborative mediation to evaluative mediation
  • Techniques to overcome deadlocks in negotiations and mediations
  • Psychological principles for a mediator. Influence techniques to unlock a negotiation: reciprocity, consistency, similarity, authority, scarcity, reactive devaluation, sense of justice, attribution errors, “false consensus bias”
  • The difficulties of mediation by haggling and skills to overcome them
  • Evaluation techniques: Robert Simmons evaluation formula, decision trees, risk analysis, diagramming the problem
  • Med-Arb. The participating mediator, the mediator's proposals, techniques to propose exit scenarios from the problem situation


Master’s Final Project
Master’s Final Project

The Master's Dissertation (TFM) can be done in groups (maximum of three students) and requires applying the theoretical and practical knowledge acquired throughout the program. The TFM is carried out under the supervision of a tutor and the mentoring of the program directors.

This work may have a practical aspect (designing an innovative project to implement or complement mediation in society) or a theoretical aspect (analysing and reflecting the various aspects that ADR and mediation provide to citizens who want to access justice systems and promote coexistence policies), in both cases, it ends with a public presentation before a panel composed of a professor of the BSM-UPF, a member of GEMME (European Group of Magistrates for Mediation) and a mediation professional.

Complementary activities

The Master in Professional Mediation also includes the possibility of participating in practical activities and activities for personal and professional growth such as:

  • UPF-BSM Inside: is a group of interdisciplinary subjects (applied data, communication, creativity, innovation and project management, sustainability and leadership among others) that, if you take this program, you can access at no additional cost. They are 100% online and you can take them throughout the academic year at your own pace, as they have been designed as self-study subjects.

Qualification obtained

Once you have passed the program, you will obtain an electronic degree (e-Título) for the Lifelong Learning Máster de Formación Permanente en Mediación Profesional issued by the Pompeu Fabra University

The e-Título is an authentic digital degree, issued in pdf format and electronically signed, with the same legal validity as if it were in paper format.


All the teachers on the master are active professional mediators.

Academic directors

Maria Munné Tomàs
Maria Munné Tomàs

Lecturer UPF-BSM
Program Academic Director

Pere Notó Brulles
Pere Notó Brulles

Associate Professor UPF

Javier Wilhelm Wainsztein
Javier Wilhelm Wainsztein

Lecturer UPF-BSM
Program Academic Director


Oriol Montanyà Vilalta

Senior Lecturer UPF-BSM
General Deputy

Milena Prokopljevic Bugarski

Researcher on the White Book of Mediation project in Catalonia.

Enrico Cirla Bracchi

Mediator at the Centre for Mediation and Social Harmony at Sant Pere de Ribes Town Council.

Maria Munné Tomàs

Lecturer UPF-BSM
Program Academic Director

Javier Wilhelm Wainsztein

Lecturer UPF-BSM
Program Academic Director


The teaching and learning methodology in professional mediation is through theoretical and technical explanations, and mediation simulations to know how to apply the various methodologies and skills in the classroom, with actors and among the students. The objective of the master is to understand the consequences and the usefulness of the techniques to be acquired, from different roles that act in mediation and conflict management processes.

The master teaches 3 models of mediation: Harvard, transformative and narrative, as well as the relational method in mediation.


Teaching team made up of mediation professionals

All the professors of the master's degree are mediation professionals from various fields: family, business, criminal, community, judicial, public administration, organizations, and private practice.


Connection with professional reality

The master's sessions combine theoretical knowledge and practical application, allowing an in-depth indication of the challenges that mediation and conflict management professionals encounter on a daily basis.


Real and simulated mediation practices

Throughout the master's degree, simulations will be carried out in the classroom, with actors and among students, with different roles, to put into practice the concepts acquired in conflict management and understand the consequences and usefulness of the different techniques from each one of the parties involved in the mediation.


3 mediation models

Mediation professionals use various methodologies that respond to different mediation schools, each with its theoretical-technical framework, which must be incorporated and trained in depth. The master trains the 3 mediation models: Harvard, transformative and narrative, as well as the relational method in mediation.


The Master in Professional Mediation uses continuous evaluation and a final evaluation to award the accrediting title in professional mediation.

On the one hand, participation and growth in the acquisition of mediating techniques, skills, and competences are evaluated. The student is supported and mentored, in the development of a new professional role by professional mediation coaches, receiving feedback.

Each student will have two confidential meetings with the Directors of the Master to evaluate their development, progress and use of the training for a new professional role.

On the other hand, at the end of each subject, a self-evaluation of the knowledge acquired through self-evaluating exams must be carried out and in which the directors of the master make indications to improve and/or clarify concepts.


Project-oriented learning and the combination of lectures and active methodologies such as case studies, flipped learning, solving real problems and professional simulations allow the student to connect theory and practice, acquire advanced skills and achieve learning which is transferable to work.

You will have:

  • Master's Final Project (TFM) or  Postgrad Final Project (TFP)
  • A personal mentor to monitor your final project (TFM or TFP)
  • Digital resources to achieve transversal skills
  • Interdisciplinary activities and workshops

Professional Future

On the Master in Professional Mediation, you will share a classroom with national and international students and you will learn to be and to act as a professional mediator in conflicts that occur in organizations, companies, the family, or the community, among other fields of action. You will also acquire conflict management skills and techniques and create intervention programs in dialogue management of disputes.

Student profile

The Master in Professional Mediation brings together students from all over the world with a very heterogeneous profile in which graduates in Law and Criminology stand out. However, students from other disciplines such as architecture, business administration, economics, philology, engineering, social education, etc. also share the classroom.


Average age


Average number of years of professional experience


Graduates in Law


Graduates in Criminology and Public Prevention Policies

Career opportunities

Training in mediation and other alternative forms of conflict management and resolution gives you the tools and techniques necessary to analyse interpersonal conflict situations, plan and design methodologies, intervene to prevent and improve, or resolve the situation. In the master we prepare you to mediate in disputes between couples, intra-family, corporate, in work teams, community, organizational, with companies or in consumer issues. You will learn strategies and techniques for negotiation and conflict management when you have to represent an entity or have to manage your own problem, and you will understand the dynamics of a group or organizations to think about when and how to intervene.

The Master in Professional Mediation includes the possibility of extracurricular internships. They are not part of the academic content of the master's or postgraduate courses. They are considered a complement to the class sessions.

  • They are not mandatory. If you want to do them, you must state it at the time of admission.
  • Includes the agreement management and advisory service
  • The Professional Careers Service maintains active contact with companies, promotes your application and manages the internship agreement. Remember that the ultimate managers of the selection process are the companies and organizations themselves.


Career opportunities:

  • Judicial mediator
  • Pre-judicial mediator
  • Private mediator or hired by companies
  • Professional negotiator
  • Conflict situation analyst
  • Conflictologist
  • Promotion of occupational health in HR

Admission and enrolment

Our admission process consists of a rigorous evaluation of each application to preserve the quality of the group as well as the training, experience, and work capacity of all students.

Who can apply?

University graduates.

The candidate must submit their CV, a letter of motivation stating the reasons why they want to take the course, and pass a personal interview with the academic direction.

Those participants who do not have Spanish as one of their mother tongues or who did not have it as a teaching language in their training studies, must prove that they have at least a B2 level of Spanish (Common European Framework of Reference), as well as fluently take part in a personal interview with the academic director, if necessary.

How to apply?

To apply for admission to this program, students must read and accept the Terms and Conditions of Contract once they start the application for admission through the following form.

Application for admission

Complete your application within the next admission rounds:

RoundApplication deadlineAdmission resolution

Applications for admission will be evaluated when you complete the following steps:

  • Complete the online admission form.
  • Pay the €120 admission fee. This amount will be returned if you are not admitted.
  • Send the following documents through the online platform e-registrar:
    • Presentation letter or video
    • CV
    • Scanned copy of university degree (if you are in the last year of your degree, you can provide your academic records)
    • Scanned copy of Transcript of Records. Make sure that it includes your GPA (Grade Point Average)
    • Scanned copy of ID Card or Passport
    • Passport-size photo (jpg format)

Additional documents may be requested in certain cases.
Application rounds are subject to the number of places available on the program.


  • The Admissions Committee will select the candidates on the basis of a personal or CV-based interview.
  • You will be notified of the admission decision in writing.


  • Registration must be paid within a 15 days after the admission.
  • Once the letter of acceptance to the program has been received, you will need to submit the following original documents before the course begins:
    • Stamped and/or authenticated photocopy of your university degree.
  • If you have a foreign degree you may need to submit additional documents.
  • Paying the reservation fee (25% of the program's tuition fees) is essential in order to reserve your place
  • If you pay the tuition fees by bank transfer you will be required to introduce the program code. The program code for this course is 1244.
  • The remaining tuition fees must be paid 2 weeks before the start of the course.

Grants, scholarships and financing


The UPF Barcelona School of Management offers you different means of financing so that you can take any of our programs without worry. We offer you the opportunity to finance part of your program, either by rewarding your talent through scholarships, through grants from entities dedicated to promoting education or through collaboration agreements with financial entities.

Grants and discounts

Master in Professional Mediation